24/7 Roadside Assistance You Can Rely On
Your Safety Is Our Priority
What can Roadside Assistance help with?
If you find yourself stranded, our roadside assistance is here to help with services like fixing a flat tire,
jump-starting a dead battery, or towing your vehicle to a repair shop.
Available 24/7, 365 Days
No matter the time or day, our roadside assistance team is ready to come to you whenever you need help.
Fast Response Times
Wherever you are, we’ll strive to get to you quickly and provide the assistance you need.
Expert Advice Over the Phone
Our team can guide you through simple fixes for issues like DPF problems, engine trouble, backup camera malfunctions, or O/D (Overdrive) settings.
Emergency Fuel Delivery
Run out of fuel? We’ll deliver enough to get you back on the road. (Charges may apply.)
Battery Assistance
If your vehicle won’t start due to a dead battery, we’ll jump-start it and get you moving again. (Charges may apply.)
Flat Tire Repairs
Dealing with a flat tire? Our team can repair or replace it on-site to keep you mobile. (Charges may apply.)
Minor Emergency Repairs
Issues like tail lift malfunctions or other minor problems can often be resolved right at the roadside.
Towing Services
If your vehicle can’t be repaired on-site, we’ll tow it—and you—to the nearest repair shop or Basic Rentals office.
Let us provide the support you need, wherever the road takes you.
How to Access Roadside Assistance
Accessing our roadside assistance is simple. Follow these steps to get help fast:
- During Business hours, Please call us at 0800 46 22 74
- For after business hours, Call our 24/7 Roadside Assistance number: 0508 697 623.
- Provide your vehicle details and location.
- Our team will be dispatched immediately to assist you.
Accident help
In the unlikely event of an accident, please follow these steps to ensure everyone’s safety and compliance:
- Check for Injuries
- Stop immediately and check if anyone is hurt. If medical attention is required, call emergency services at 111.
- Stop immediately and check if anyone is hurt. If medical attention is required, call emergency services at 111.
- Contact Basic Rentals
- Notify us as soon as possible. If it’s after hours, Please contact Roadside Assistance.
- Notify us as soon as possible. If it’s after hours, Please contact Roadside Assistance.
- Notify the Police
- If Police are not present at the scene and injuries are involved, you must report the accident to the Police within 24 hours.
- For property damage (e.g., a fence or wall) where the owner cannot be located, report the incident to the Police within 48 hours.
- Document the Accident
- Complete the Basic Rentals Accident Form. Record important details such as:
- Contact information for all parties involved.
- Photos of the vehicles and the accident scene.
- Weather conditions and the date/time of the accident.
- Click here to access the Basic Rentals claims form
- Complete the Basic Rentals Accident Form. Record important details such as:
- Get Assistance Quickly
- A single phone call to us will get assistance dispatched to your location promptly.
By following these steps, you help ensure a smooth process for everyone involved. If you have any questions, feel free to reach out to us for guidance.